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Subject: =?utf-8?Q?You=27re=20not=20=22too=20sensitive.=22=20Here=27s=20what=27s=20really=20wrong=20at=20work.?=
From: Dealing with Difficult Workplaces <learning@leadership-coaching.asia>
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Content preview: https://aventis-learning.com/course/thriving-in-toxic-workplaces-identify-navigate/
** You_re not imagining it. The politics, the blame, the silent stress.
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https://aventis-learning.com/course/thriving-in-toxic-workplaces-identify-=
navigate/
** You=E2=80=99re not imagining it. The politics=2C the blame=2C the silen=
t stress.
------------------------------------------------------------
You dread Sunday nights.
You mute notifications after hours=2C yet still feel anxious.
You=E2=80=99ve mastered the art of saying "fine" when asked how work is go=
ing.
Here=E2=80=99s the real problem:
Toxic workplaces don't always look abusive. They look like:
* Favoritism disguised as "high performance."
* Gossip passed off as "feedback."
* Exhaustion treated like a badge of honor.
* Leaders who confuse fear with respect.
And the worst part? You start doubting yourself. "Maybe I=E2=80=99m just n=
ot resilient enough."
You are not the problem. But until you have a strategy=2C you will continu=
e to carry the cost. The cost of sleepless nights=2C strained relationship=
s=2C and a version of yourself that feels smaller every day.
THE SOLUTION:
In =E2=80=9CThriving in Toxic Workplaces: Identify & Navigate=E2=80=9D=2C=
you will learn practical=2C real-world strategies to protect your well-be=
ing and regain control at work:
* Identify toxic workplace behaviors early before they escalate or affect=
your performance
* Understand workplace dynamics and hidden toxicity patterns that are ofte=
n normalized
* Develop emotional resilience techniques to stay grounded under pressure
* Learn how to set boundaries professionally without damaging your career=
growth
* Respond effectively to difficult colleagues and challenging leaders with=
confidence
* Reframe stress and regain clarity in decision-making
* Build a personal strategy to thrive=2C not just survive=2C in difficult=
environments
By the end of this course=2C you will walk away with practical tools to na=
vigate workplace toxicity with confidence=2C protect your mental well-bein=
g=2C and stay professionally strong=E2=80=94no matter the environment.
** Here is exactly what you will walk away with:
------------------------------------------------------------
By the end of the workshop=2C participants will be able to:
* Identify Signs of Toxicity: Recognize the behaviors and patterns that de=
fine a toxic workplace across various scenarios.
* Understand Toxic Behaviors: Analyze the conscious and unconscious motiva=
tions behind toxic actions.
* Enhance Communication Skills: Practice effective communication technique=
s=2C including non-violent approaches=2C to assertively address toxic beha=
vior.
* Build Workplace Resilience: Develop strategies to maintain emotional and=
mental well-being amidst challenging environments.
* Foster a Healthy Culture: Create and nurture a work culture centered on=
kindness=2C respect=2C fairness=2C trust=2C and psychological safety.
** Course Details
------------------------------------------------------------
------------------------------------------------------------
Jun
17
Wed
** Classroom Session (AV0859)
------------------------------------------------------------
** Course Title: Thriving in Toxic Workplaces: How to Identify and Navigat=
e a Harmful Work Environment
Time: 09.00pm to 5.00pm
Venue: Classroom @ Holiday Inn Orchard City Centre or Concorde Hotel
Fees: SGD 680.00 (excluding GST)
------------------------------------------------------------
=E2=9C=A8 Bonus
* Register 3 or more participants together to enjoy an exclusive group dis=
count
* Entitled for 50% UTAP funding. T&C applied
Register For Classroom Session (https://aventis-learning.com/course/thrivi=
ng-in-toxic-workplaces-identify-navigate/?getregistration=3Da00OQ000009q6U=
5YAI&cohort=3Da01OQ00000QaRPJYA3&c=3D584014)
** Course Outline
------------------------------------------------------------
Module 1: The Nature of Anger and Stress in the Workplace
1.1 Understanding Anger and Stress
Definitions and their impact on workplace performance
Psychological and physical effects of prolonged anger and stress
1.2 Common Triggers in the Work Environment
Identifying stress-inducing workplace scenarios
Understanding individual differences in stress reactions
Module 2: Self-Awareness and Emotional Regulation
2.1 Recognizing Personal Triggers
Self-assessment to identify emotional triggers
Journaling to track patterns in stress responses
2.2 Techniques for Emotional Regulation
Mindfulness practices and breathing exercises for immediate relief
Cognitive restructuring to shift negative thought patterns
Module 3: Diffusing Anger in the Moment
3.1 Immediate Strategies for Managing Tension
Verbal de-escalation techniques to calm heated situations
Using body language to foster openness and reduce conflict
3.2 Practicing Active Listening and Empathy
Exercises to improve listening and avoid reactive responses
Building empathy to understand and address colleagues' perspectives
Module 4: Constructive Conflict Resolution
4.1 Conflict Resolution Models
Overview of resolution styles (e.g.=2C collaborative=2C compromising)
Choosing the appropriate style for different workplace scenarios
4.2 Practical Conflict Resolution Skills
Role-playing exercises to practice handling conflicts constructively
Step-by-step frameworks for resolving disputes effectively
Module 5: Building a Positive Work Environment
5.1 Creating a Culture of Respect and Communication
Promoting open communication and mutual respect among teams
Encouraging a safe space for addressing anger and stress
5.2 Personal Action Plans for Long-Term Success
Developing individualized strategies for managing anger and stress
Group sharing for accountability and continuous improvement
P.S. Still unsure? Ask yourself this: How much has your current workplace=
already cost your mental health=2C your evenings=2C and your confidence?=
That=E2=80=99s the real price of waiting.
=F0=9F=91=89 Secure Your Seat Now (https://aventis-learning.com/course/thr=
iving-in-toxic-workplaces-identify-navigate/)
You may also be interested in these courses:
* [Confirmed Virtual Session] Master Your Emotions: Overcome Negativity=
=2C Embrace Change=2C and Thrive in Work & Life ----- Date: 18 May 2026 (M=
on)
* [Confirmed] Professional Certificate in Criminology and Behavioural Psy=
chology ----- Date: 04 & 05 Jun 2026 (Thu & Fri)
* [Confirmed] Event Planning And Management: Strategies For Success -----=
Date: 08 Jun 2026 (Mon)
* 1 Day Workplace Mindfulness and Well-being Workshop ----- Date: 09 Jun 2=
026 (Tue)
Continue your learning journey with these impactful courses.
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
** Find out more (https://aventis-learning.com/professional-development-sh=
ort-courses/#wellness)
General Enquiries / Looking for Group Discounts?
Ms Calista =E2=94=82 Call/WhatsApp: 8040 9568 =E2=94=82 Call: 6720 3333=
=E2=94=82 Email: training.aventis@gmail.com
** Contact Us! (https://wa.me/+6580409568)
Looking for Customised / In-House Training Solutions?
Ms Gladys =E2=94=82 Call/WhatsApp: 8849 1466 | Email: customised.aventis@g=
mail.com
** Contact Us! (https://wa.me/+6588491466)
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50% UTAP Funding | You don't have to quit to feel better =F0=9F=8D=80</sp=
an><!--<![endif]-->
<!--
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lass=3D"mcnImageBlockInner">
<table align=3D"left" width=3D"100%" border=3D"0" cell=
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<a href=3D"https://us.list-manage.com/=
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: bicubic;" class=3D"mcnImage">
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00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #000000;font-family: Helve=
tica;font-size: 20px;line-height: 150%;text-align: center;">
<h1 class=3D"null" data-end=3D"64" data-start=
=3D"0" style=3D"display: block;margin: 0;padding: 0;font-family: Helvetica=
;font-size: 30px;font-style: normal;font-weight: bold;line-height: 100%;le=
tter-spacing: normal;text-align: center;color: #000000 !important;"><stron=
g><span style=3D"color:#800000">You=E2=80=99re not imagining it. The polit=
ics=2C the blame=2C the silent stress.</span></strong></h1>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
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=09=09=09=09<!--[if mso]>
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</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #000000;font-family: Helve=
tica;font-size: 20px;line-height: 150%;text-align: center;">
<p style=3D"text-align: justify;margin: 10px 0=
;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webk=
it-text-size-adjust: 100%;color: #000000;font-family: Helvetica;font-size:=
20px;line-height: 150%;">You dread Sunday nights.<br>
You mute notifications after hours=2C yet still feel anxious.<br>
You=E2=80=99ve mastered the art of saying "fine" when asked how work is go=
ing.<br>
<br>
<strong>Here=E2=80=99s the real problem:</strong><br>
Toxic workplaces don't always look abusive. They look like:</p>
<ul>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Favoritism disguised a=
s "high performance."</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Gossip passed off as "=
feedback."</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Exhaustion treated lik=
e a badge of honor.</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Leaders who confuse fe=
ar with respect.</li>
</ul>
<p style=3D"text-align: justify;margin: 10px 0;padding: 0;mso-line-height-=
rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;co=
lor: #000000;font-family: Helvetica;font-size: 20px;line-height: 150%;">An=
d the worst part? You start doubting yourself. <em><strong>"Maybe I=E2=80=
=99m just not resilient enough."</strong></em><br>
<br>
<strong>You are not the problem.</strong> But until you have a strategy=2C=
you will continue to carry the cost. The cost of sleepless nights=2C stra=
ined relationships=2C and a version of yourself that feels smaller every d=
ay.<br>
<br>
<span style=3D"color:#0000CD"><strong>THE SOLUTION:</strong></span><br>
<br>
In =E2=80=9C<em>Thriving in Toxic Workplaces: Identify & Navigate=E2=
=80=9D</em>=2C you will learn practical=2C real-world strategies to protec=
t your well-being and regain control at work:</p>
<ul>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Identify toxic workpla=
ce behaviors early before they escalate or affect your performance</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Understand workplace d=
ynamics and hidden toxicity patterns that are often normalized</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Develop emotional resi=
lience techniques to stay grounded under pressure</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Learn how to set bound=
aries professionally without damaging your career growth</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Respond effectively to=
difficult colleagues and challenging leaders with confidence</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Reframe stress and reg=
ain clarity in decision-making</li>
=09<li style=3D"text-align: justify;mso-line-height-rule: exactly;-ms-text=
-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Build a personal strat=
egy to thrive=2C not just survive=2C in difficult environments</li>
</ul>
<p style=3D"text-align: justify;margin: 10px 0;padding: 0;mso-line-height-=
rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;co=
lor: #000000;font-family: Helvetica;font-size: 20px;line-height: 150%;">By=
the end of this course=2C you will walk away with practical tools to navi=
gate workplace toxicity with confidence=2C protect your mental well-being=
=2C and stay professionally strong=E2=80=94no matter the environment.</p>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
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<td style=3D"mso-line-height-rule: exactly;-ms-tex=
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<span></span>
</td>
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<tr>
<td align=3D"center" valign=3D"top" style=
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size-adjust: 100%;">
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cellspacing=3D"0" width=3D"600" id=3D"templateBody" style=3D"border-colla=
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just: 100%;-webkit-text-size-adjust: 100%;background-color: #FFFFFF;border=
-top: 0;border-bottom: 0;">
<tr>
<td valign=3D"top" class=3D"bo=
dyContainer" style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;"><table border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" width=3D"100%" class=3D"mcnDividerBlock" style=3D"min=
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ayout: fixed !important;">
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table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100=
%;">
<tbody><tr>
<td style=3D"mso-line-height-rule: exactly;-ms-tex=
t-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
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</tbody></table>
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00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<h1 class=3D"null" style=3D"display: block;mar=
gin: 0;padding: 0;font-family: Helvetica;font-size: 30px;font-style: norma=
l;font-weight: bold;line-height: 100%;letter-spacing: normal;text-align: c=
enter;color: #000000 !important;"><font color=3D"#0000ff">Here is exactly=
what you will walk away with:</font></h1>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
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=09=09=09=09</tr>
=09=09=09=09</table>
=09=09=09=09<![endif]-->
</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<div style=3D"text-align: left;">
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>By the end of the workshop=2C participants will be able to:</strong></p=
>
<ul>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><strong>Identify Signs of Toxicity</strong=
>: Recognize the behaviors and patterns that define a toxic workplace acro=
ss various scenarios.</li>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><strong>Understand Toxic Behaviors</strong=
>: Analyze the conscious and unconscious motivations behind toxic actions.=
</li>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><strong>Enhance Communication Skills</stro=
ng>: Practice effective communication techniques=2C including non-violent=
approaches=2C to assertively address toxic behavior.</li>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><strong>Build Workplace Resilience</strong=
>: Develop strategies to maintain emotional and mental well-being amidst c=
hallenging environments.</li>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><strong>Foster a Healthy Culture</strong>:=
Create and nurture a work culture centered on kindness=2C respect=2C fair=
ness=2C trust=2C and psychological safety.</li>
</ul>
</div>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
=09=09=09=09<!--[if mso]>
=09=09=09=09</tr>
=09=09=09=09</table>
=09=09=09=09<![endif]-->
</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
ollapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;">
<tbody class=3D"mcnDividerBlockOuter">
<tr>
<td class=3D"mcnDividerBlockInner" style=3D"min-width: 100%;pa=
dding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webk=
it-text-size-adjust: 100%;">
<table class=3D"mcnDividerContent" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%;border-t=
op: 2px solid #EAEAEA;border-collapse: collapse;mso-table-lspace: 0pt;mso-=
table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100=
%;">
<tbody><tr>
<td style=3D"mso-line-height-rule: exactly;-ms-tex=
t-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
</tr>
</tbody></table>
<!--
<td class=3D"mcnDividerBlockInner" style=3D"padding: 18px;=
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or:none; border-left-color:none; border-right-color:none; border-bottom-wi=
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ht:0; margin-bottom:0; margin-left:0;" />
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</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
ollapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;">
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<tr>
<td class=3D"mcnDividerBlockInner" style=3D"min-width: 100%;pa=
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webkit-text-size-adjust: 100%;">
<table class=3D"mcnDividerContent" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%;border-t=
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able-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%=
;">
<tbody><tr>
<td style=3D"mso-line-height-rule: exactly;-ms-tex=
t-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
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</tbody></table>
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</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
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%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
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<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<h1 class=3D"null" style=3D"display: block;mar=
gin: 0;padding: 0;font-family: Helvetica;font-size: 30px;font-style: norma=
l;font-weight: bold;line-height: 100%;letter-spacing: normal;text-align: c=
enter;color: #000000 !important;"><span style=3D"color:#0000FF">Course Det=
ails</span></h1>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
=09=09=09=09<!--[if mso]>
=09=09=09=09</tr>
=09=09=09=09</table>
=09=09=09=09<![endif]-->
</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"210" style=3D"width:210px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 210px;border-collapse: collapse;mso-table=
-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text=
-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mcnTextContentCon=
tainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding: 0px 18px 9px;font-style: normal;font-weight: normal;mso-line-=
height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:=
100%;word-break: break-word;color: #202020;font-family: Helvetica;font-si=
ze: 16px;line-height: 150%;text-align: left;">
<div style=3D"text-align: center;">
<hr><br>
<br>
<font face=3D"arial=2C helvetica neue=2C helvetica=2C sans-serif"><span st=
yle=3D"font-size:24px"><strong>Jun</strong></span></font><br>
<br>
<strong><span style=3D"font-size:40px">17</span><br>
<br>
<span style=3D"font-size:20px">Wed</span></strong></div>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"390" style=3D"width:390px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 390px;border-collapse: collapse;mso-table=
-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text=
-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mcnTextContentCon=
tainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding: 0px 18px 9px;font-style: normal;font-weight: normal;mso-line-=
height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust:=
100%;word-break: break-word;color: #202020;font-family: Helvetica;font-si=
ze: 16px;line-height: 150%;text-align: left;">
<h1 class=3D"null" style=3D"text-align: left;d=
isplay: block;margin: 0;padding: 0;font-family: Helvetica;font-size: 30px;=
font-style: normal;font-weight: bold;line-height: 100%;letter-spacing: nor=
mal;color: #000000 !important;"><font color=3D"#0000ff"><span style=3D"fon=
t-size:15px"><strong>Classroom Session (AV0859)</strong></span></font></h1=
>
<h4 class=3D"null" style=3D"text-align: left;display: block;margin: 0;padd=
ing: 0;font-family: Helvetica;font-size: 16px;font-style: normal;font-weig=
ht: normal;line-height: 125%;letter-spacing: normal;color: #000000 !import=
ant;"><span style=3D"font-size:15px"><strong>Course Title:</strong> T=
hriving in Toxic Workplaces: How to Identify and Navigate a Harmful Work E=
nvironment</span><br>
<br>
<span style=3D"font-size:15px"><strong>Time:</strong> 09.00pm to 5.0=
0pm</span><br>
<br>
<span style=3D"font-size:15px"><strong>Venue: Classroom @ Holida=
y Inn Orchard City Centre or Concorde Hotel</strong></span><br>
<br>
<span style=3D"font-size:15px"><strong>Fees:</strong> SGD 680.00 (exc=
luding GST)</span></h4>
<br>
<span style=3D"font-size:15px"> =E2=9C=A8 <strong>Bonus</strong></spa=
n>
<ul>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;"><span style=3D"font-size:15px">Register 3=
or more participants together to enjoy an <strong>exclusive group discoun=
t</strong></span></li>
=09<li style=3D"mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-=
webkit-text-size-adjust: 100%;">Entitled for<strong> 50% UTAP funding</str=
ong>. <em>T&C applied </em></li>
</ul>
<!-- notionvc: 42a86559-a870-443d-b625-7dd3be236196 -->
</td>
</tr>
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00%" class=3D"mcnButtonBlock" style=3D"min-width: 100%;border-collapse: co=
llapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 1=
00%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnButtonBlockOuter">
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<td style=3D"padding-top: 0;padding-right: 18px;padding-bottom=
: 18px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adju=
st: 100%;-webkit-text-size-adjust: 100%;" valign=3D"top" align=3D"center"=
class=3D"mcnButtonBlockInner">
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cl=
ass=3D"mcnButtonContentContainer" style=3D"border-collapse: separate !impo=
rtant;border: 2px solid;border-radius: 50px;background-color: #FE0909;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit=
-text-size-adjust: 100%;">
<tbody>
<tr>
<td align=3D"center" valign=3D"middle" class=
=3D"mcnButtonContent" style=3D"font-family: Arial;font-size: 16px;padding:=
18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-tex=
t-size-adjust: 100%;">
<a class=3D"mcnButton " title=3D"Register=
For Classroom Session" href=3D"https://us.list-manage.com/97Ngm76JT_T?e=
=3D2289398482&c2id=3D91e71b62702ebf93c30c44c11a2283cc" target=3D"_self" style=3D"font-weigh=
t: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-d=
ecoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size=
-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;">Register For=
Classroom Session</a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
ollapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;">
<tbody class=3D"mcnDividerBlockOuter">
<tr>
<td class=3D"mcnDividerBlockInner" style=3D"min-width: 100%;pa=
dding: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webk=
it-text-size-adjust: 100%;">
<table class=3D"mcnDividerContent" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"min-width: 100%;border-t=
op: 2px solid #EAEAEA;border-collapse: collapse;mso-table-lspace: 0pt;mso-=
table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100=
%;">
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t-size-adjust: 100%;-webkit-text-size-adjust: 100%;">
<span></span>
</td>
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</tbody></table>
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<td class=3D"mcnDividerBlockInner" style=3D"padding: 18px;=
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ht:0; margin-bottom:0; margin-left:0;" />
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</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
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=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<h1 class=3D"null" style=3D"display: block;mar=
gin: 0;padding: 0;font-family: Helvetica;font-size: 30px;font-style: norma=
l;font-weight: bold;line-height: 100%;letter-spacing: normal;text-align: c=
enter;color: #000000 !important;"><span style=3D"color:#0000FF">Course Out=
line</span></h1>
</td>
</tr>
</tbody></table>
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</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
apse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100=
%;-webkit-text-size-adjust: 100%;">
<tbody class=3D"mcnTextBlockOuter">
<tr>
<td valign=3D"top" class=3D"mcnTextBlockInner" style=3D"paddin=
g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
=09=09=09=09<tr>
=09=09=09=09<![endif]-->
=09=09=09
=09=09=09=09<!--[if mso]>
=09=09=09=09<td valign=3D"top" width=3D"600" style=3D"width:600px;">
=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<p data-css=3D"tve-u-18007674a10" style=3D"mar=
gin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica=
;font-size: 16px;line-height: 150%;text-align: left;"><strong>Module 1: Th=
e Nature of Anger and Stress in the Workplace</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>1.1 Understanding Anger and Stress</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Defin=
itions and their impact on workplace performance</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Psych=
ological and physical effects of prolonged anger and stress</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>1.2 Common Triggers in the Work Environment</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Ident=
ifying stress-inducing workplace scenarios</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Under=
standing individual differences in stress reactions<br>
</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>Module 2: Self-Awareness and Emotional Regulation</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>2.1 Recognizing Personal Triggers</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Self-=
assessment to identify emotional triggers</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Journ=
aling to track patterns in stress responses</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>2.2 Techniques for Emotional Regulation</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Mindf=
ulness practices and breathing exercises for immediate relief</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Cogni=
tive restructuring to shift negative thought patterns</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> =
;</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>Module 3: Diffusing Anger in the Moment</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>3.1 Immediate Strategies for Managing Tension</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Verba=
l de-escalation techniques to calm heated situations</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Using=
body language to foster openness and reduce conflict</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>3.2 Practicing Active Listening and Empathy</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Exerc=
ises to improve listening and avoid reactive responses</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Build=
ing empathy to understand and address colleagues' perspectives</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> =
;</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>Module 4: Constructive Conflict Resolution</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>4.1 Conflict Resolution Models</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Overv=
iew of resolution styles (e.g.=2C collaborative=2C compromising)</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Choos=
ing the appropriate style for different workplace scenarios</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>4.2 Practical Conflict Resolution Skills</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Role-=
playing exercises to practice handling conflicts constructively</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Step-=
by-step frameworks for resolving disputes effectively</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> =
;</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>Module 5: Building a Positive Work Environment</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>5.1 Creating a Culture of Respect and Communication</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Promo=
ting open communication and mutual respect among teams</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Encou=
raging a safe space for addressing anger and stress</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><stro=
ng>5.2 Personal Action Plans for Long-Term Success</strong></p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Devel=
oping individualized strategies for managing anger and stress</p>
<p style=3D"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-te=
xt-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-fa=
mily: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Group=
sharing for accountability and continuous improvement</p>
</td>
</tr>
</tbody></table>
=09=09=09=09<!--[if mso]>
=09=09=09=09</td>
=09=09=09=09<![endif]-->
=09=09=09=09<!--[if mso]>
=09=09=09=09</tr>
=09=09=09=09</table>
=09=09=09=09<![endif]-->
</td>
</tr>
</tbody>
</table><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"1=
00%" class=3D"mcnDividerBlock" style=3D"min-width: 100%;border-collapse: c=
ollapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust:=
100%;-webkit-text-size-adjust: 100%;table-layout: fixed !important;">
<tbody class=3D"mcnDividerBlockOuter">
<tr>
<td class=3D"mcnDividerBlockInner" style=3D"min-width: 100%;pa=
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g-top: 9px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;">
=09<!--[if mso]>
=09=09=09=09<table align=3D"left" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"width:100%;">
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=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<p style=3D"text-align: center;margin: 10px 0;=
padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webki=
t-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size:=
16px;line-height: 150%;"><strong>P.S.</strong> Still unsure? Ask you=
rself this: <em>How much has your current workplace already cost your=
mental health=2C your evenings=2C and your confidence?</em> That=E2=
=80=99s the real price of waiting.</p>
<p data-end=3D"1875" data-start=3D"1784" style=3D"text-align: center;margi=
n: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 1=
00%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;f=
ont-size: 16px;line-height: 150%;">=F0=9F=91=89<em> <a href=3D"https://us.=
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table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100=
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<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
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<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;">
<p data-end=3D"122" data-start=3D"72" style=3D=
"margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adj=
ust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helve=
tica;font-size: 16px;line-height: 150%;text-align: left;"><strong data-end=
=3D"120" data-start=3D"72">You may also be interested in these courses:</s=
trong></p>
<ul>
=09<li dir=3D"auto" style=3D"mso-line-height-rule: exactly;-ms-text-size-a=
djust: 100%;-webkit-text-size-adjust: 100%;"><strong>[Confirmed Virtual S=
ession]</strong> Master Your Emotions: Overcome Negativity=2C Embrace=
Change=2C and Thrive in Work & Life ----- <strong><em>Date: 18 M=
ay 2026 (Mon)</em></strong></li>
=09<li dir=3D"auto" style=3D"mso-line-height-rule: exactly;-ms-text-size-a=
djust: 100%;-webkit-text-size-adjust: 100%;"><strong>[Confirmed]</strong>=
Professional Certificate in Criminology and Behavioural Psychology -=
---- <em><strong>Date: 04 & 05 Jun 2026 (Thu & Fri)</strong><=
/em></li>
=09<li dir=3D"auto" style=3D"mso-line-height-rule: exactly;-ms-text-size-a=
djust: 100%;-webkit-text-size-adjust: 100%;"><strong>[Confirmed]</strong>=
Event Planning And Management: Strategies For Success -----<em><stro=
ng>Date: 08 Jun 2026 (Mon)</strong></em></li>
=09<li dir=3D"auto" style=3D"mso-line-height-rule: exactly;-ms-text-size-a=
djust: 100%;-webkit-text-size-adjust: 100%;">1 Day Workplace Mindfulness a=
nd Well-being Workshop ----- <em><strong>Date: 09 Jun 2026 (Tue)</str=
ong></em></li>
</ul>
<div style=3D"text-align: center;"><strong><em>Continue your learning jour=
ney with these impactful courses.</em></strong></div>
</td>
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t-text-size-adjust: 100%;">
=09<!--[if mso]>
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=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
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<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #808080;font-family: Helve=
tica;font-size: 10px;line-height: 125%;text-align: center;">
<h4 class=3D"null" style=3D"display: block;mar=
gin: 0;padding: 0;font-family: Helvetica;font-size: 16px;font-style: norma=
l;font-weight: normal;line-height: 125%;letter-spacing: normal;text-align:=
center;color: #000000 !important;"><span style=3D"color:#0000FF"><em><str=
ong>General Enquiries / Looking for Group Discounts?</strong></em></span><=
br>
Ms Calista =E2=94=82 Call/WhatsApp: 8040 9568 =E2=94=82 Call: 6720 3333=
=E2=94=82 Email: training.aventis@gmail.com<br>
</h4>
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s! " href=3D"https://us.list-manage.com/8JWFLYaB3My?e=3D2289398482&c2id=
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cing: normal;line-height: 100%;text-align: center;text-decoration: none;co=
lor: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-web=
kit-text-size-adjust: 100%;display: block;">Contact Us! </a>
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00%" class=3D"mcnTextBlock" style=3D"min-width: 100%;border-collapse: coll=
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t-text-size-adjust: 100%;">
=09<!--[if mso]>
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=09=09=09=09<![endif]-->
<table align=3D"left" border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" style=3D"max-width: 100%;min-width: 100%;border-collapse: col=
lapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 10=
0%;-webkit-text-size-adjust: 100%;float: left;" width=3D"100%" class=3D"mc=
nTextContentContainer">
<tbody><tr>
<td valign=3D"top" class=3D"mcnTextContent" style=
=3D"padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 1=
8px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-=
size-adjust: 100%;word-break: break-word;color: #808080;font-family: Helve=
tica;font-size: 10px;line-height: 125%;text-align: center;">
<h4 class=3D"null" style=3D"display: block;mar=
gin: 0;padding: 0;font-family: Helvetica;font-size: 16px;font-style: norma=
l;font-weight: normal;line-height: 125%;letter-spacing: normal;text-align:=
center;color: #000000 !important;"><span style=3D"color:#0000FF"><em><str=
ong>Looking for Customised / In-House Training Solutions?</strong></em></s=
pan><br>
Ms Gladys =E2=94=82 Call/WhatsApp: 8849 1466 | Email: customised.aventis@g=
mail.com</h4>
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