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Content preview: _Build Stronger Teams by Tackling Tough Behaviours _____
Strong leadership isn_t just about hitting targets_it_s about managing
people effectively, even when personalities clash. Difficult employees can
drain energy, stall progress, and create ripple [...]
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=F0=9F=A4=9DBuild Stronger Teams by Tackling Tough Behaviours
_____ =20
Strong leadership isn=E2=80=99t just about hitting =
targets=E2=80=94it=E2=80=99s about managing people effectively, even =
when personalities clash. Difficult employees can drain energy, stall =
progress, and create ripple effects that lower morale across the entire =
team. From chronic complainers to resistant performers, these challenges =
are more common than most leaders admit. Ignoring them often leads to =
costly turnover, disengagement, and missed opportunities.
=20
That=E2=80=99s why the =E2=80=9CHow to Handle Difficult =
Employees=E2=80=9D course is designed to equip managers, supervisors, =
and HR professionals with the tools to tackle these issues head-on. =
You=E2=80=99ll learn how to uncover the root causes of disruptive =
behavior, apply proven communication frameworks, and set clear =
boundaries that foster accountability. More importantly, you=E2=80=99ll =
gain the confidence to transform tense situations into constructive =
dialogue=E2=80=94turning potential conflict into a chance for growth.
=20
=E2=9C=A8Course Highlights:
* Practical strategies to manage disruptive behavior=20
* Communication techniques that build respect and trust=20
* Conflict resolution tools to de-escalate tense situations=20
* Real-world case studies and role-play exercises
Don=E2=80=99t let workplace challenges hold your team back. Learn how to =
turn difficult employees into opportunities for growth and build a =
resilient, high-performing culture. =F0=9F=8C=9F
Event Details
HRP Course Code:
AV0826
Course Title:
How to Handle Difficult Employees
Date:
17 Apr 2026 (Fri)=20
Course Fees:
$680.00 (excluding GST)=20
*Register in a group of min. 3 pax to enjoy a group discount!
*Entitled for UTAP funding (Paid NTUC member =E2=80=93 Up to 50% =
funding)
Mode of Learning:
Classroom @ Holiday Inn Orchard City Centre or Concorde Hotel or Hotel =
Inn Atrium (Halal)
* Buffet Lunch is included!=20
Contact Person:
Ms. Calista (Tel: 6720 3333; Email: training.aventis@gmail.com)=20
Registration Via Email:
Bill To:
Address:
Billing Contact Person Name, Email and Phone:
Sub-BU Code:
Name of Learner:=20
Job Designation:=20
Email:=20
Phone:=20
=20
Course Outlines
=20
Module 1: Understanding Difficult Employees
* Define and identify the characteristics of difficult employees.=20
* Explore common causes of difficult behavior, including personal and =
organizational factors.=20
* Differentiate between temporary issues and chronic problems to tailor =
your approach.
Module 2: Types and Triggers of Difficult Behaviors
* Identify common types of difficult employees, such as the Negative =
Nancy, Drama Queen, and Non-Performer.=20
* Understand behavioral triggers, including stress, feedback, and =
workplace dynamics, that escalate difficult behaviors.
Module 3: Managing Difficult Employees Effectively
* Learn best practices, including active listening, setting clear =
expectations, and providing constructive feedback.=20
* Apply tailored strategies to address different types of challenging =
employees while avoiding power struggles.
Module 4: Strengthening Workplace Relationships
* Build trust and open communication with employees to foster a =
collaborative environment.=20
* Use mentorship, goal-setting, and regular check-ins to align =
individual and organizational objectives.
Module 5: Addressing Persistent Issues
* Recognize when to escalate issues, implement performance improvement =
plans (PIP), and involve HR if needed.=20
* Explore case studies to balance empathy and accountability in managing =
escalating situations.
Module 6: Developing Leadership Resilience
* Enhance emotional intelligence, manage personal stress, and remain =
composed under pressure.=20
* Develop leadership skills to handle conflicts objectively and coach =
employees for better outcomes. <https://have/> =20
Have a questions or need help with the registration ? WhatApp us at +65 =
8040 9568.=20
=09
<https://to/> To unsubscribe, kindly visit =
<https://www.tfaforms.com/4649142> =
https://www.tfaforms.com/4649142.Thank you!
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FONT-FAMILY: "Calibri",sans-serif; LINE-HEIGHT: 107%; mso-ansi-language: =
EN-US; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: =
ZH-CN; mso-bidi-language: AR-SA; mso-font-kerning: 0pt; mso-ligatures: =
none'><SPAN lang=3DEN-US style=3D'FONT-SIZE: 18pt; FONT-FAMILY: =
"Calibri",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%; =
mso-ansi-language: EN-US; mso-fareast-font-family: "Times New Roman"; =
mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-font-kerning: =
0pt; mso-ligatures: none'><SPAN lang=3DEN-US style=3D'FONT-SIZE: 18pt; =
FONT-FAMILY: "Segoe UI Emoji",sans-serif; COLOR: #7030a0; LINE-HEIGHT: =
107%; mso-bidi-font-family: "Segoe UI Emoji"; mso-ansi-language: EN-US; =
mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ZH-CN; =
mso-bidi-language: AR-SA; mso-font-kerning: 0pt; mso-ligatures: =
none'><SPAN lang=3DEN-US style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Segoe =
UI Emoji",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%; =
mso-bidi-font-family: "Segoe UI Emoji"; mso-ansi-language: EN-US; =
mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ZH-CN; =
mso-bidi-language: AR-SA; mso-font-kerning: 0pt; mso-ligatures: none'>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0px" =
align=3Dcenter><B><I><SPAN style=3D'FONT-SIZE: 18pt; FONT-FAMILY: "Segoe =
UI Emoji",sans-serif; COLOR: #7030a0; LINE-HEIGHT: 107%; =
mso-bidi-font-family: "Segoe UI Emoji"; mso-ansi-language: =
EN-SG'>=F0=9F=A4=9D</SPAN></I></B><B><I><SPAN style=3D"FONT-SIZE: 18pt; =
COLOR: #7030a0; LINE-HEIGHT: 107%; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG"><FONT =
face=3DCalibri>Build Stronger Teams by Tackling Tough =
Behaviours</FONT><o:p></o:p></SPAN></I></B></P>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0px" =
align=3Dcenter></SPAN></SPAN></SPAN></SPAN></FONT></SPAN></SPAN></SPAN></=
FONT></SPAN></SPAN></SPAN></SPAN></SPAN></FONT><SPAN style=3D'FONT-SIZE: =
12pt; LINE-HEIGHT: 107%; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: =
Calibri'></SPAN></P></SPAN></SPAN></SPAN></SPAN></FONT></SPAN></SPAN></SP=
AN></FONT></SPAN></SPAN></SPAN></SPAN></SPAN></FONT><SPAN =
style=3D'FONT-SIZE: 12pt; LINE-HEIGHT: 107%; mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New =
Roman"; mso-font-kerning: 0pt; mso-ligatures: none; =
mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri'>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: center; MARGIN: 0px" =
align=3Dcenter>
<HR align=3Dcenter SIZE=3D1 width=3D"100%">
<P style=3D"MARGIN: 0px"></P>
<P style=3D"MARGIN: 0px"></P></SPAN>
<P style=3D"MARGIN: 0px"></P>
<P style=3D"MARGIN: 0px"></P><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><FONT size=3D3><FONT =
color=3D#000000><SPAN style=3D'COLOR: black; mso-bidi-font-family: =
Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-themecolor: text1'><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-ansi-language: EN-SG; =
mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-ansi-language: EN-SG; =
mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri"><SPAN =
style=3D"FONT-SIZE: 12pt; LINE-HEIGHT: 107%; mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-ansi-language: EN-SG; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri"><SPAN style=3D"mso-bidi-font-family: =
Calibri; mso-bidi-theme-font: minor-latin; mso-ansi-language: =
EN-SG"></SPAN>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: justify; TEXT-JUSTIFY: =
inter-ideograph; MARGIN: 0px; LINE-HEIGHT: normal" align=3Djustify><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Strong leadership isn=E2=80=99t =
just about hitting targets=E2=80=94it=E2=80=99s about managing people =
effectively, even when personalities clash. Difficult employees can =
drain energy, stall progress, and create ripple effects that lower =
morale across the entire team. From chronic complainers to resistant =
performers, these challenges are more common than most leaders admit. =
Ignoring them often leads to costly turnover, disengagement, and missed =
opportunities.</SPAN></P>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: justify; TEXT-JUSTIFY: =
inter-ideograph; MARGIN: 0px; LINE-HEIGHT: normal" align=3Djustify><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG"></SPAN> </P>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: justify; TEXT-JUSTIFY: =
inter-ideograph; MARGIN: 0px; LINE-HEIGHT: normal" align=3Djustify><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG"></SPAN><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">That=E2=80=99s why the =
<B>=E2=80=9CHow to Handle Difficult Employees=E2=80=9D</B> course is =
designed to equip managers, supervisors, and HR professionals with the =
tools to tackle these issues head-on. You=E2=80=99ll learn how to =
uncover the root causes of disruptive behavior, apply proven =
communication frameworks, and set clear boundaries that foster =
accountability. More importantly, you=E2=80=99ll gain the confidence to =
transform tense situations into constructive dialogue=E2=80=94turning =
potential conflict into a chance for growth.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-FAMILY: "Segoe UI Emoji",sans-serif; mso-bidi-font-family: =
"Segoe UI Emoji"; mso-ansi-language: EN-SG'></SPAN></B> </P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-FAMILY: "Segoe UI Emoji",sans-serif; mso-bidi-font-family: =
"Segoe UI Emoji"; mso-ansi-language: EN-SG'>=E2=9C=A8</SPAN></B><B><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Course =
Highlights:</SPAN></B><SPAN style=3D"mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: =
EN-SG"><o:p></o:p></SPAN></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Practical strategies to manage =
disruptive behavior<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Communication techniques that =
build respect and trust<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Conflict resolution tools to =
de-escalate tense situations<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Real-world case studies and =
role-play exercises</SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal; =
mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN =
style=3D"mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin; mso-ansi-language: EN-SG">Don=E2=80=99t let workplace =
challenges hold your team back. Learn how to turn difficult employees =
into opportunities for growth and build a resilient, high-performing =
culture. </SPAN><SPAN style=3D'FONT-FAMILY: "Segoe UI Emoji",sans-serif; =
mso-bidi-font-family: "Segoe UI Emoji"; mso-ansi-language: =
EN-SG'>=F0=9F=8C=9F</SPAN></SPAN></P></SPAN>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; COLOR: blue; mso-bidi-font-family: "Times New =
Roman"; mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New =
Roman"; mso-font-kerning: 0pt; mso-ligatures: none; =
mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri'>Event =
Details</SPAN></B><B><SPAN style=3D'FONT-SIZE: 12pt; COLOR: red; =
mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'></SPAN></B><SPAN lang=3DEN-US =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"TEXT-ALIGN: justify; TEXT-JUSTIFY: =
inter-ideograph; MARGIN: 0px; LINE-HEIGHT: normal">
<TABLE class=3DMsoNormalTable style=3D"BORDER-TOP: windowtext 1pt solid; =
HEIGHT: 833px; BORDER-RIGHT: windowtext 1pt solid; WIDTH: 1102px; =
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mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm; =
mso-border-alt: solid windowtext .5pt; mso-cellspacing: 0cm; =
mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt =
solid windowtext; mso-table-layout-alt: fixed" cellSpacing=3D0 =
cellPadding=3D0 width=3D1102 border=3D1>
<TBODY>
<TR style=3D"HEIGHT: 13.85pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>HRP Course Code:</SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'>AV0826</SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 13.85pt; mso-yfti-irow: 1">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Course Title:</SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'><SPAN style=3D'FONT-SIZE: 12pt; =
FONT-FAMILY: "Calibri",sans-serif; LINE-HEIGHT: 107%; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-fareast-language: ZH-CN; =
mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; =
mso-hansi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: =
none'><SPAN style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Calibri",sans-serif; =
LINE-HEIGHT: 107%; mso-bidi-theme-font: minor-latin; mso-ansi-language: =
EN-SG; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: =
ZH-CN; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; =
mso-hansi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: =
none'>How to Handle Difficult =
Employees</SPAN></SPAN></SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 13.85pt; mso-yfti-irow: 2">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Date:</SPAN><SPAN lang=3DEN-US =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'>17 Apr 2026 (Fri</SPAN><SPAN =
lang=3DEN-US style=3D"FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri">) =
<o:p></o:p></SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 13.85pt; mso-yfti-irow: 3">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Course Fees:</SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>$680.00 (excluding GST) =
<BR><BR>*Register in a group of min. 3 pax to enjoy a group =
discount!<o:p></o:p></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>*Entitled for UTAP funding =
(Paid NTUC member =E2=80=93 Up to 50% =
funding)<o:p></o:p></SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 13.35pt; mso-yfti-irow: 4">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.35pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Mode of Learning:</SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.35pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><SPAN style=3D"mso-spacerun: =
yes"> </SPAN>Classroom @ Holiday Inn Orchard City Centre or =
Concorde Hotel or Hotel Inn Atrium (Halal)<o:p></o:p></SPAN></P>
<P class=3DMsoListParagraph style=3D"MARGIN: 0px; LINE-HEIGHT: normal; =
TEXT-INDENT: -18pt; mso-list: l1 level1 lfo1; mso-add-space: auto"><SPAN =
lang=3DEN-US style=3D"FONT-SIZE: 12pt; FONT-FAMILY: Symbol; =
mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol; =
mso-font-kerning: 0pt; mso-ligatures: none"><SPAN style=3D"mso-list: =
Ignore">=C2=B7<SPAN style=3D'FONT: 7pt "Times New =
Roman"'> </SPAN></SPAN></SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'>Buffet Lunch is included! =
<o:p></o:p></SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 13.85pt; mso-yfti-irow: 5">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Contact Person:</SPAN><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 13.85pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Ms. Calista (Tel: 6720 3333; =
Email: training.aventis@gmail.com) </SPAN><SPAN lang=3DEN-US =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></P></TD></TR>
<TR style=3D"HEIGHT: 28.25pt; mso-yfti-irow: 6; mso-yfti-lastrow: yes">
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 28.25pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 62.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D84>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'>Registration Via =
Email:</SPAN><SPAN lang=3DEN-US style=3D'FONT-SIZE: 12pt; =
mso-bidi-font-family: Calibri; mso-fareast-font-family: "Times New =
Roman"; mso-font-kerning: 0pt; mso-ligatures: none; =
mso-ascii-font-family: Calibri; mso-hansi-font-family: =
Calibri'><o:p></o:p></SPAN></P></TD>
<TD style=3D"BORDER-TOP: windowtext 1pt solid; HEIGHT: 28.25pt; =
BORDER-RIGHT: windowtext 1pt solid; WIDTH: 404.75pt; BORDER-BOTTOM: =
windowtext 1pt solid; PADDING-BOTTOM: 0.75pt; PADDING-TOP: 0.75pt; =
PADDING-LEFT: 0.75pt; BORDER-LEFT: windowtext 1pt solid; PADDING-RIGHT: =
0.75pt; BACKGROUND-COLOR: transparent; mso-border-alt: solid windowtext =
.5pt" width=3D540>
<P class=3DMsoNormal style=3D"MARGIN: 0px"><A =
name=3D_Hlk155710242></A><A name=3D_Hlk153549711><SPAN =
style=3D"mso-bookmark: _Hlk155710242"><SPAN lang=3DEN-US =
style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Aptos",sans-serif; LINE-HEIGHT: =
107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin'>Bill To:<o:p></o:p></SPAN></SPAN></A></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px"><SPAN style=3D"mso-bookmark: =
_Hlk153549711"><SPAN style=3D"mso-bookmark: _Hlk155710242"><SPAN =
lang=3DEN-US style=3D'FONT-SIZE: 12pt; FONT-FAMILY: "Aptos",sans-serif; =
LINE-HEIGHT: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: =
minor-latin'>Address:<BR>Billing Contact Person Name, Email and =
Phone:</SPAN></SPAN></SPAN><SPAN style=3D"mso-bookmark: =
_Hlk155710242"><SPAN lang=3DEN-US style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Aptos",sans-serif; LINE-HEIGHT: 107%; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin'><o:p></o:p></SPAN></SPAN></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px"><SPAN style=3D"mso-bookmark: =
_Hlk155710242"><SPAN lang=3DEN-US style=3D'FONT-SIZE: 12pt; FONT-FAMILY: =
"Aptos",sans-serif; LINE-HEIGHT: 107%; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin'>Sub-BU Code:<BR><BR><A =
name=3D_Hlk155867904>Name of Learner: <BR>Job Designation: <BR>Email: =
<BR>Phone: =
</A><o:p></o:p></SPAN></SPAN></P></TD></TR></TBODY></TABLE></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: "Times New Roman"; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: =
Calibri'><o:p> </o:p></SPAN></B></P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: =
normal"><B><U><SPAN style=3D'FONT-SIZE: 12pt; COLOR: blue; =
mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none; mso-ascii-font-family: Calibri; =
mso-hansi-font-family: Calibri'>Course Outlines</SPAN></U></B><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'><o:p></o:p></SPAN></B></P><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none; mso-ascii-font-family: =
Calibri; mso-hansi-font-family: Calibri'><SPAN style=3D'FONT-SIZE: 12pt; =
mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; =
mso-ansi-language: EN-SG; mso-fareast-font-family: "Times New Roman"; =
mso-font-kerning: 0pt; mso-ligatures: none'>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'></SPAN></B> </P>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 1: Understanding Difficult =
Employees<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Define and identify the characteristics of =
difficult employees.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Explore common causes of difficult behavior, =
including personal and organizational factors.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l2 level1 lfo1; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Differentiate between temporary issues and chronic =
problems to tailor your approach.<o:p></o:p></SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 2: Types and Triggers of Difficult =
Behaviors<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l4 level1 lfo2; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Identify common types of difficult employees, such =
as the Negative Nancy, Drama Queen, and Non-Performer.<o:p></o:p></SPAN> =
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l4 level1 lfo2; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Understand behavioral triggers, including stress, =
feedback, and workplace dynamics, that escalate difficult =
behaviors.<o:p></o:p></SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 3: Managing Difficult Employees =
Effectively<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l3 level1 lfo3; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Learn best practices, including active listening, =
setting clear expectations, and providing constructive =
feedback.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l3 level1 lfo3; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Apply tailored strategies to address different =
types of challenging employees while avoiding power =
struggles.<o:p></o:p></SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 4: Strengthening Workplace =
Relationships<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l1 level1 lfo4; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Build trust and open communication with employees =
to foster a collaborative environment.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l1 level1 lfo4; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Use mentorship, goal-setting, and regular check-ins =
to align individual and organizational =
objectives.<o:p></o:p></SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 5: Addressing Persistent =
Issues<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l5 level1 lfo5; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Recognize when to escalate issues, implement =
performance improvement plans (PIP), and involve HR if =
needed.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l5 level1 lfo5; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Explore case studies to balance empathy and =
accountability in managing escalating =
situations.<o:p></o:p></SPAN></LI></UL>
<P class=3DMsoNormal style=3D"MARGIN: 0px; LINE-HEIGHT: normal"><B><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Module 6: Developing Leadership =
Resilience<o:p></o:p></SPAN></B></P>
<UL style=3D"MARGIN-TOP: 0cm" type=3Ddisc>
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo6; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 0pt; =
mso-ligatures: none'>Enhance emotional intelligence, manage personal =
stress, and remain composed under pressure.<o:p></o:p></SPAN>=20
<LI class=3DMsoNormal style=3D"MARGIN: 0cm 0cm 10pt; LINE-HEIGHT: =
normal; mso-list: l0 level1 lfo6; tab-stops: list 36.0pt"><SPAN =
style=3D'FONT-SIZE: 12pt; mso-bidi-font-family: Calibri; =
mso-bidi-theme-font: minor-latin; mso-ansi-language: EN-SG; =
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a questions or need help with the registration ? WhatApp us at +65 8040 =
9568.</EM></A></STRONG></A></SPAN></SPAN> </P></SPAN></SPAN></SPAN><=
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