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Subject: =?utf-8?b?8J+SrA==?= Engaging & Practical Workshops on Communication
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r =C2=BB $436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 2 Mar / 16 Jun Negoti=
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On-site =E2=81=9E Member =C2=BB $327.00 / Non-member =C2=BB $436.00 =E2=81=9E=
9:00am to 5:00pm =E2=81=9E 11 Feb / 17 Apr WSQ Facilitate Effective Commun=
ication and Engagement at the Workplace On-site =E2=81=9E $93.60 to $261.60=
=E2=81=9E 9:00am to 6:00pm =E2=81=9E Offered as Group Training =E2=89=A512=
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=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=
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=8C =E2=80=8C <br> =E2=80=8C =E2=80=8C =E2=80=8C&n=
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=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =
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=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =
=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=
=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=
=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C=
=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=
=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=
=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C&n=
bsp;=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C&n=
bsp;=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C&n=
bsp;=E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=
=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=
=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=
=8C </div><!----><!--[endif]----><!--[if gte mso 9]> <table cellspacin=
g=3D"0" cellpadding=3D"0" border=3D"0" align=3D"center" style=3D"border-col=
lapse: collapse;"><tr><th style=3D"margin-bottom:0; margin-top:0; padding:0=
; background-color: ; border-width: ; border-style: ; border-color: ; borde=
r-collapse: collapse;"> <![endif]--><div style=3D"margin:auto;max-width:600=
px"><!--[if gte mso 9]> </div><div style=3D"background-color: transparent; =
border:none;"> <![endif]--><div class=3D"emptyContainer columns-equal-class=
wrap-section"><!--[if gte mso 9]> </div><div style=3D"background-color: tr=
ansparent; border:none;"> <![endif]--><table class=3D"outer" align=3D"cente=
r" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-collapse:collapse;di=
splay:block" role=3D"presentation">
<tbody>
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=3D"font-size: 0px;height:0px; margin: 0px; padding:0;line-height: 0px; mso=
-line-height-rule: exactly; background-color: transparent;"><br/></p></td><=
/tr> <![endif]--><tr>
<th style=3D"padding:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:600px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0;vertic=
al-align:baseline;word-wrap:break-word;word-break:break-word;font-weight:40=
0" role=3D"presentation">
<div style=3D"padding:0;margin:0"><div align=3D"Center" class=3D"imageWrapp=
er" style=3D""><!--[if gte mso 9]> <v:roundrect xmlns:v=3D"urn:schemas-micr=
osoft-com:vml" fill=3D"false" style=3D"width:600px;height:132px;" arcsize=3D=
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ght:132px;width:600px;max-width:100%!important" height=3D"132" width=3D"600=
" data-msdyn-tracking=3D"false"><!--[endif]----></div></div></th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table>
</th>
</tr>
<!--[if gte mso 9]> <tr><td style=3D"font-size: 0px; line-height:0px;mso-l=
ine-height-rule: exactly; display: none !important; mso-hide:all;"><p style=
=3D"font-size: 0px;height:0px; margin: 0px; padding:0;line-height: 0px; mso=
-line-height-rule: exactly; background-color: transparent;"><br/></p></td><=
/tr> <![endif]--></tbody>
</table></div><div class=3D"emptyContainer columns-equal-class wrap-section=
" style=3D"margin-top:20px;margin-bottom:20px"><!--[if gte mso 9]> </div><d=
iv style=3D"background-color: transparent; border:none;"> <![endif]--><!--[=
if gte mso 9]> <table align=3D"center" style=3D"width: 600px;" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0"><tr style=3D"padding: 0px;mso-line-heigh=
t-rule: exactly;line-height: 1px;" height=3D"20"><td> </td></tr></tabl=
e> <![endif]--><table class=3D"outer" align=3D"center" cellpadding=3D"0" ce=
llspacing=3D"0" style=3D"border-collapse:collapse;display:block" role=3D"pr=
esentation">
<tbody>
<!--[if gte mso 9]> <tr><td style=3D"font-size: 0px; line-height:0px;mso-l=
ine-height-rule: exactly; display: none !important; mso-hide:all;"><p style=
=3D"font-size: 0px;height:0px; margin: 0px; padding:0;line-height: 0px; mso=
-line-height-rule: exactly; background-color: transparent;"><br/></p></td><=
/tr> <![endif]--><tr>
<th style=3D"padding:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:600px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0;vertic=
al-align:baseline;word-wrap:break-word;word-break:break-word;font-weight:40=
0" role=3D"presentation">
<div style=3D"padding:0;margin:0"><div align=3D"Center" class=3D"imageWrapp=
er" style=3D""><img src=3D"https://assets-apj.mkt.dynamics.com/3a1da97b-cc6=
5-4721-a0d6-669e0230d316/digitalassets/images/08643d90-cd63-ed11-9561-000d3=
a856c9a?ts=3D638039938083210496" style=3D"max-height:100%;box-sizing:border=
-box;display:block;border-radius:0;height:66px!important;width:600px!import=
ant;max-width:100%!important" height=3D"66" width=3D"600" data-msdyn-tracki=
ng=3D"false"></div></div></th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table>
</th>
</tr>
<!--[if gte mso 9]> <tr><td style=3D"font-size: 0px; line-height:0px;mso-l=
ine-height-rule: exactly; display: none !important; mso-hide:all;"><p style=
=3D"font-size: 0px;height:0px; margin: 0px; padding:0;line-height: 0px; mso=
-line-height-rule: exactly; background-color: transparent;"><br/></p></td><=
/tr> <![endif]--></tbody>
</table><!--[if gte mso 9]> <table align=3D"center" style=3D"width: 600px;"=
cellpadding=3D"0" cellspacing=3D"0" border=3D"0"><tr style=3D"padding: 0px=
;mso-line-height-rule: exactly;line-height: 1px;" height=3D"20"><td> <=
/td></tr></table> <![endif]--></div><div class=3D"emptyContainer columns-eq=
ual-class wrap-section" style=3D"margin:0;border-radius:0"><!--[if gte mso =
9]> </div><div style=3D"background-color: transparent; border:none;"> <![en=
dif]--><!--[if gte mso 9]> <table align=3D"center" class=3D"outer-border-wr=
apper" width=3D"580" style=3D"width: 580; table-layout: fixed; border-colla=
pse: collapse;border-top-color: rgb(73, 74, 234);border-right-color: rgb(73=
, 74, 234);border-bottom-color: rgb(73, 74, 234);border-left-color: rgb(73,=
74, 234);border-top-width: 10px;border-right-width: 10px;border-bottom-wid=
th: 10px;border-left-width: 10px;border-top-style: solid;border-right-style=
: solid;border-bottom-style: none;border-left-style: solid;" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0">
<tr><td><table class=3D"outer outer-wrapper" align=3D"center" cellpadding=3D=
"0" cellspacing=3D"0" style=3D"border-collapse: collapse; width: 580px; dis=
play: block;" role=3D"presentation"> <![endif]--><!--[if !mso]> <!----><tab=
le class=3D"outer" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" sty=
le=3D"border-collapse:collapse;display:block" role=3D"presentation"><!--<![=
endif]-->
<tbody>
<tr>
<!--[if gte mso 9]> <th style=3D"border-color: rgb(73, 74, 234); border-wid=
th: 10px; border-style: solid solid none; padding: 0px 10px; border-radius:=
0px; border: none;" role=3D"presentation"> <![endif]--><!--[if !mso]> <!--=
--><th style=3D"border-color:#494aea;border-width:10px;border-style:solid s=
olid none;padding:0 10px;border-radius:0" role=3D"presentation"><!--<![endi=
f]-->
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:560px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:10px 0 0=
;vertical-align:baseline;word-wrap:break-word;word-break:break-word;font-we=
ight:400" role=3D"presentation">
<div style=3D"margin:0"><p style=3D"margin:0;padding:0;line-height:1.25;mso=
-line-height-rule:at-least;mso-line-height-alt:125%"><span style=3D"font-fa=
mily:Arial,Verdana,sans-serif;font-size:16px;color:#494aea;font-weight:700"=
>Develop Impactful Presentation</span><span style=3D"font-family:Arial,Verd=
ana,sans-serif;font-size:12px;color:#494aea;font-weight:700"> </span><=
/p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-=
least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,sa=
ns-serif;font-size:12px;color:#000">On-site =E2=81=9E Member =C2=BB $327.00=
/ Non-member =C2=BB $436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 5 Feb / 1=
6 Apr</span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-he=
ight-rule:at-least;mso-line-height-alt:125%"><span style=3D"font-family:Ari=
al,Verdana,sans-serif;font-size:12px;color:#000;font-weight:700"><br></span=
></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:a=
t-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,=
sans-serif;font-size:16px;color:#494aea;font-weight:700">Interpersonal Comm=
unication Skills </span></p><p style=3D"margin:0;padding:0;line-height=
:1.25;mso-line-height-rule:at-least;mso-line-height-alt:125%"><span style=3D=
"font-family:Arial,Verdana,sans-serif;font-size:12px;color:#000">Online =E2=
=81=9E Member =C2=BB $327.00 / Non-member =C2=BB $436.00 =E2=81=9E 9:00am t=
o 5:00pm =E2=81=9E 16 Jan / 5 Apr </span></p><p style=3D"margin:0;padd=
ing:0;line-height:1.25;mso-line-height-rule:at-least;mso-line-height-alt:12=
5%"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:12px;colo=
r:#000;font-weight:700"><br></span></p><p style=3D"margin:0;padding:0;line-=
height:1.25;mso-line-height-rule:at-least;mso-line-height-alt:125%"><span s=
tyle=3D"font-family:Arial,Verdana,sans-serif;font-size:16px;color:#494aea;f=
ont-weight:700">Keys to Instant Rapport</span><span style=3D"font-family:Ar=
ial,Verdana,sans-serif;font-size:12px;color:#494aea"> </span></p><p st=
yle=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least;ms=
o-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,sans-serif=
;font-size:12px;color:#000">On-site =E2=81=9E Member =C2=BB $327.00 / Non-m=
ember =C2=BB $436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 2 Mar / 16 Jun</s=
pan></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rul=
e:at-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verda=
na,sans-serif;font-size:12px;color:#000"><br></span></p><p style=3D"margin:=
0;padding:0;line-height:1.25;mso-line-height-rule:at-least;mso-line-height-=
alt:125%"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:16p=
x;color:#494aea;font-weight:700">Negotiating for Success</span><span style=3D=
"font-family:Arial,Verdana,sans-serif;font-size:12px;color:#494aea"> <=
/span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-r=
ule:at-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Ver=
dana,sans-serif;font-size:12px;color:#000">On-site =E2=81=9E Member =C2=BB =
$490.50 / Non-member =C2=BB $599.50 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 26=
-27 Feb / 14-15 May</span></p><p style=3D"margin:0;padding:0;line-height:1.=
25;mso-line-height-rule:at-least;mso-line-height-alt:125%"><span style=3D"f=
ont-family:Arial,Verdana,sans-serif;font-size:12px;color:#000"><br></span><=
/p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-=
least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,sa=
ns-serif;font-size:16px;color:#494aea;font-weight:700">Speak Like a Pro&nbs=
p;</span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-heigh=
t-rule:at-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,=
Verdana,sans-serif;font-size:12px;color:#000">On-site =E2=81=9E Member =C2=BB=
$327.00 / Non-member =C2=BB $436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 1=
1 Feb / 17 Apr</span></p><p style=3D"margin:0;padding:0;line-height:1.25;ms=
o-line-height-rule:at-least;mso-line-height-alt:125%"><span style=3D"font-f=
amily:Arial,Verdana,sans-serif;font-size:12px;color:#494aea"><br></span></p=
><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-le=
ast;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,sans=
-serif;font-size:16px;color:#494aea;font-weight:700">WSQ Facilitate Effecti=
ve Communication and Engagement at the Workplace</span><span style=3D"font-=
family:Arial,Verdana,sans-serif;font-size:12px;color:#494aea"> </span>=
</p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at=
-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdana,s=
ans-serif;font-size:12px;color:#000">On-site =E2=81=9E $93.60 to $261.60 =E2=
=81=9E 9:00am to 6:00pm =E2=81=9E Offered as Group Training =E2=89=A512 pax=
</span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-=
rule:at-least;mso-line-height-alt:125%"><span style=3D"color:#000"><br></sp=
an></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule=
:at-least;mso-line-height-alt:125%"><span style=3D"font-family:Arial,Verdan=
a,sans-serif;font-size:16px;color:#494aea;font-weight:700">WSQ Lead Workpla=
ce Communication and Engagement</span><span style=3D"font-family:Arial,Verd=
ana,sans-serif;font-size:12px"> </span></p><p style=3D"margin:0;paddin=
g:0;line-height:1.25;mso-line-height-rule:at-least;mso-line-height-alt:125%=
"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:12px">On-si=
te =E2=81=9E $175.50 to $490.50 =E2=81=9E 9:00am to 6:00pm =E2=81=9E 13-14 =
Jan / 10-11 Mar / 12-13 May</span></p></div></th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table><!--[if gte mso 9]> </td></tr></table> <![endif]--></div><div class=
=3D"emptyContainer columns-equal-class wrap-section" style=3D"margin:0;bord=
er-radius:0"><!--[if gte mso 9]> </div><div style=3D"background-color: tran=
sparent; border:none;"> <![endif]--><!--[if gte mso 9]> <table align=3D"cen=
ter" class=3D"outer-border-wrapper" width=3D"580" style=3D"width: 580; tabl=
e-layout: fixed; border-collapse: collapse;border-top-color: rgb(255, 153, =
102);border-right-color: rgb(73, 74, 234);border-bottom-color: rgb(73, 74, =
234);border-left-color: rgb(73, 74, 234);border-top-width: 10px;border-righ=
t-width: 10px;border-bottom-width: 10px;border-left-width: 10px;border-top-=
style: none;border-right-style: solid;border-bottom-style: solid;border-lef=
t-style: solid;" cellpadding=3D"0" cellspacing=3D"0" border=3D"0">
<tr><td><table class=3D"outer outer-wrapper" align=3D"center" cellpadding=3D=
"0" cellspacing=3D"0" style=3D"border-collapse: collapse; width: 580px; dis=
play: block;" role=3D"presentation"> <![endif]--><!--[if !mso]> <!----><tab=
le class=3D"outer" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" sty=
le=3D"border-collapse:collapse;display:block" role=3D"presentation"><!--<![=
endif]-->
<tbody>
<tr>
<!--[if gte mso 9]> <th style=3D"padding: 20px 10px; border-color: rgb(255,=
153, 102) rgb(73, 74, 234) rgb(73, 74, 234); border-width: 10px; border-st=
yle: none solid solid; border-radius: 0px; border: none;" role=3D"presentat=
ion"> <![endif]--><!--[if !mso]> <!----><th style=3D"padding:20px 10px;bord=
er-color:#f96 #494aea #494aea;border-width:10px;border-style:none solid sol=
id;border-radius:0" role=3D"presentation"><!--<![endif]-->
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer multi" cellpadding=3D"0" cellspacing=3D"0" role=3D"presenta=
tion">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:560px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
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LEARN MORE | REGISTER
</center></v:textbox></v:shape></td></tr></tbody></table></td>
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<span style=3D"font-family:Tahoma,Geneva,sans-serif;display:inline-block;mi=
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</a><!--[endif]----></div><!--[if gte mso 9]> </td></tr></table> <![endif]-=
-></th>
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<th style=3D"padding:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
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<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:600px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0;vertic=
al-align:top;word-wrap:break-word;word-break:break-word;font-weight:400" ro=
le=3D"presentation">
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</table></div><!--[if gte mso 9]> <table align=3D"center" width=3D"600" sty=
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adding:0"><!--[if gte mso 9]> </div><div style=3D" border:none;"> <![endif]=
--><div style=3D"width:100%;display:block">
<div style=3D"clear:both"></div>
<div class=3D"columnContainer" style=3D"display:block;min-width:5px;width:6=
00px;flex-direction:column;padding:0;float:left;word-wrap:break-word;word-b=
reak:break-word;flex:0 0 600px;vertical-align:baseline;margin-top:20px;marg=
in-bottom:20px">
<div style=3D"padding:0;margin:0"><div align=3D"Center" class=3D"imageWrapp=
er" style=3D""><img src=3D"https://assets-apj.mkt.dynamics.com/3a1da97b-cc6=
5-4721-a0d6-669e0230d316/digitalassets/images/814dc3db-d163-ed11-9561-000d3=
a856c9a?ts=3D638039956548272348" style=3D"max-height:100%;box-sizing:border=
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ant;max-width:100%!important" height=3D"74" width=3D"600" data-msdyn-tracki=
ng=3D"false"></div></div></div>
<div style=3D"clear:both"></div>
</div></div><!--[if gte mso 9]> </tr></table></td></tr> </table> <![endif]-=
-><div class=3D"emptyContainer columns-equal-class wrap-section" style=3D"m=
argin:0;border-radius:0"><table class=3D"outer" align=3D"center" cellpaddin=
g=3D"0" cellspacing=3D"0" style=3D"border-collapse:collapse;width:600px;dis=
play:block" role=3D"presentation">
<tbody>
<tr>
<th style=3D"border-color:#494aea;border-width:10px;border-style:solid;padd=
ing:10px 10px 0;border-radius:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:560px;height:0" role=3D"presentation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0;vertic=
al-align:baseline;word-wrap:break-word;word-break:break-word;font-weight:40=
0" role=3D"presentation">
<div style=3D"margin:0"><p style=3D"margin:0;padding:0;line-height:1.25;mso=
-line-height-rule:at-least"><span style=3D"font-family:Arial,Verdana,sans-s=
erif;font-size:16px;font-weight:700;color:#494aea">Delighting Customers wit=
h Customer Focused Service Excellence Mindset</span><span style=3D"font-fam=
ily:Arial,Verdana,sans-serif;font-size:12px;font-weight:700;color:#000"></s=
pan></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rul=
e:at-least"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:1=
2px;color:#000">On-site =E2=81=9E Member =C2=BB $327.00 / Non-member =C2=BB=
$436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 6 Feb / 12 May </span></=
p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-l=
east"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:12px;fo=
nt-weight:700"><br></span></p><p style=3D"margin:0;padding:0;line-height:1.=
25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial,Verdana,=
sans-serif;font-size:16px;font-weight:700;color:#494aea">Handling Difficult=
Customers Professionally</span><span style=3D"font-family:Arial,Verdana,sa=
ns-serif;font-size:12px"> </span></p><p style=3D"margin:0;padding:0;li=
ne-height:1.25;mso-line-height-rule:at-least"><span style=3D"font-family:Ar=
ial,Verdana,sans-serif;font-size:12px">Online =E2=81=9E Member =C2=BB $327.=
00 / Non-member =C2=BB $436.00 =E2=81=9E 9:00am to 5:00pm =E2=81=9E 20 Jan =
/ 1 Apr</span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-=
height-rule:at-least"><br></p><p style=3D"margin:0;padding:0;line-height:1.=
25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial,Verdana,=
sans-serif;font-size:16px;font-weight:700;color:#494aea">WSQ Coach for Serv=
ice Performance (SF)</span><span style=3D"font-family:Arial,Verdana,sans-se=
rif;font-size:12px"> </span></p><p style=3D"margin:0;padding:0;line-he=
ight:1.25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial,V=
erdana,sans-serif;font-size:12px">On-site =E2=81=9E $195.00 to $545.00 =E2=81=
=9E 9:00am to 6:00pm =E2=81=9E 26-27 Jan / 23-24 Apr</span></p><p style=3D"=
margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least"><span st=
yle=3D"font-family:Arial,Verdana,sans-serif;font-size:12px"><br></span></p>=
<p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-lea=
st"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:16px;font=
-weight:700;color:#494aea">WSQ Contribute to Customer Service Over Various =
Platforms (SF)</span><span style=3D"font-family:Arial,Verdana,sans-serif;fo=
nt-size:12px"> </span></p><p style=3D"margin:0;padding:0;line-height:1=
.25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial,Verdana=
,sans-serif;font-size:12px">On-site =E2=81=9E $117.00 to $327.00 =E2=81=9E =
9:00am to 6:00pm =E2=81=9E 9 Feb / 11 May</span></p><p style=3D"margin:0;pa=
dding:0;line-height:1.25;mso-line-height-rule:at-least"><span style=3D"font=
-family:Arial,Verdana,sans-serif;font-size:12px"><br></span></p><p style=3D=
"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least"><span s=
tyle=3D"font-family:Arial,Verdana,sans-serif;font-size:16px;font-weight:700=
;color:#494aea">WSQ Demonstrate the Service Vision (SF)</span><span style=3D=
"font-family:Arial,Verdana,sans-serif;font-size:12px"> </span></p><p s=
tyle=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least">=
<span style=3D"font-family:Arial,Verdana,sans-serif;font-size:12px">On-site=
=E2=81=9E $156.00 to $436.00 =E2=81=9E 9:00am to 6:00pm =E2=81=9E 16 Jan /=
13 Feb / 4 May</span></p><p style=3D"margin:0;padding:0;line-height:1.25;m=
so-line-height-rule:at-least"><span style=3D"font-family:Arial,Verdana,sans=
-serif;font-size:12px"><br></span></p><p style=3D"margin:0;padding:0;line-h=
eight:1.25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial,=
Verdana,sans-serif;font-size:16px;font-weight:700;color:#494aea">WSQ Establ=
ish Relationships for Customer Confidence (SF)</span><span style=3D"font-fa=
mily:Arial,Verdana,sans-serif;font-size:12px"> </span></p><p style=3D"=
margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least"><span st=
yle=3D"font-family:Arial,Verdana,sans-serif;font-size:12px">On-site =E2=81=9E=
$195.00 to $545.00 =E2=81=9E 9:00am to 6:00pm =E2=81=9E 30-31 Mar </s=
pan></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rul=
e:at-least"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:1=
2px"><br></span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-lin=
e-height-rule:at-least"><span style=3D"font-family:Arial,Verdana,sans-serif=
;font-size:16px;font-weight:700;color:#494aea">WSQ Optimise Workforce for S=
ervice Excellence (SF)</span><span style=3D"font-family:Arial,Verdana,sans-=
serif;font-size:12px"> </span></p><p style=3D"margin:0;padding:0;line-=
height:1.25;mso-line-height-rule:at-least"><span style=3D"font-family:Arial=
,Verdana,sans-serif;font-size:12px">On-site =E2=81=9E $195.00 to $545.00 =E2=
=81=9E 9:00am to 6:00pm =E2=81=9E 2-3 Feb / 21-22 May</span></p><p style=3D=
"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-least"><span s=
tyle=3D"font-family:Arial,Verdana,sans-serif;font-size:12px"><br></span></p=
><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-le=
ast"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:16px;fon=
t-weight:700;color:#494aea">WSQ Respond to Service Challenges (SF)</span><s=
pan style=3D"font-family:Arial,Verdana,sans-serif;font-size:12px"> </s=
pan></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rul=
e:at-least"><span style=3D"font-family:Arial,Verdana,sans-serif;font-size:1=
2px">On-site =E2=81=9E $156.00 to $436.00 =E2=81=9E 9:00am to 6:00pm =E2=81=
=9E 9-10 Mar / 8-9 Jun</span></p></div><div align=3D"center" style=3D"margi=
n:20px 0" class=3D"buttonWrapper"><a class=3D"buttonClass" href=3D"https://=
public-apj.mkt.dynamics.com/api/orgs/3a1da97b-cc65-4721-a0d6-669e0230d316/r=
/nTaREMPZnkWMcALGjcEDAAIAAAA?msdynmkt_target=3D%7B%22TargetUrl%22%3A%22http=
s%253A%252F%252Fsnef.org.sg%252Ftraining%252Fcourses%252F%253F_course_categ=
ory_filter%253Dcustomer-service%22%2C%22RedirectOptions%22%3A%7B%221%22%3An=
ull%7D%7D&msdynmkt_digest=3DXKELqY0yYMEEvKvhqFrwZk47s61SOB3uV0Qxg2j4rbk%3D&=
msdynmkt_secretVersion=3Dce3a49f9a46b4aa78e12438b3fb8b007" style=3D"text-al=
ign:center;margin-right:auto;margin-left:auto;display:table-cell;text-decor=
ation:none;background-color:#494aea;border-radius:20px;color:#fff;width:500=
px;height:30px;padding:10px 20px;max-width:100%;line-height:normal;border-c=
olor:#fff;border-width:10px;border-style:double;font-size:21px;font-weight:=
700;vertical-align:middle;mso-hide:none!important" data-msdyn-tracking-id=3D=
"96a1bec1f3e8781764563797594">
<span style=3D"font-family:Tahoma,Geneva,sans-serif;display:inline-block;mi=
n-width:1px;text-decoration:none">LEARN MORE | REGISTER</span>
</a></div></th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table></div><div class=3D"emptyContainer columns-equal-class wrap-section=
" style=3D"margin:0;border-radius:0"><table class=3D"outer" align=3D"center=
" cellpadding=3D"0" cellspacing=3D"0" style=3D"border-collapse:collapse;wid=
th:600px;display:block" role=3D"presentation">
<tbody>
<tr>
<th style=3D"padding:20px 10px 20px 0;border-color:#000;border-width:0;bord=
er-style:none;border-radius:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
ical-align:top;min-width:5px;width:590px;height:0;padding:0" role=3D"presen=
tation">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
<tbody>
<tr>
<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0 10px 0=
0;vertical-align:baseline;word-wrap:break-word;word-break:break-word;backg=
round-color:rgba(0,0,0,0);border-color:#000;border-width:0;border-style:non=
e;border-radius:0;font-weight:400" role=3D"presentation">
<div><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:a=
t-least"><span style=3D"font-size:12px;font-family:Arial,Helvetica,sans-ser=
if"><span style=3D"line-height:11.5px;font-size:12px">=F0=9F=93=8C Cou=
rse fees </span>(inclusive of 9% GST<span style=3D"line-height:11.5px"=
>) shown in this e-mail apply to SNEF members and non-members</span></span>=
</p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at=
-least"><span style=3D"font-size:12px;color:#cb6666;font-family:Arial,Verda=
na,sans-serif">=F0=9F=93=9D </span><span style=3D"font-size:12px;color:#000=
;font-family:Arial,Verdana,sans-serif">Obtain more details of the displayed=
WSQ courses on mySF portal by following this</span><span style=3D"font-siz=
e:12px;color:#cb6666;font-family:Arial,Verdana,sans-serif"> <a href=3D"http=
s://www.myskillsfuture.gov.sg/content/portal/en/portal-search/portal-search=
.html?fq=3DCourse_Supp_Period_To_1%3A%5B2024-03-13T00%3A00%3A00Z TO *%5D&am=
p;fq=3DIsValid%3Atrue&fq=3D{!tag%3DTP_ALIAS_Suggest}TP_ALIAS_Suggest%3A=
("SINGAPORE NATIONAL EMPLOYERS FEDERATION")&q=3D*%3A*&fil=
tersearch=3DTP_ALIAS_Suggest%3A" data-msdyn-tracking-id=3D"ca7ff41a581e4174=
2977926915" data-msdyn-tracking=3D"false" style=3D"text-decoration:none">li=
nk</a></span></p><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-h=
eight-rule:at-least"><span style=3D"font-family:Arial,Verdana,sans-serif;co=
lor:#cb6666;font-size:12px">=F0=9F=91=89 </span><span style=3D"font-family:=
Arial,Verdana,sans-serif;color:#000;font-size:12px">WSQ courses come with f=
ee & absentee payroll funding. T&Cs apply.</span><span style=3D"fon=
t-family:Arial,Verdana,sans-serif;color:#cb6666;font-size:10px"></span></p>=
</div></th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table>
</th>
</tr>
</tbody>
</table></div><div class=3D"emptyContainer columns-equal-class wrap-section=
" style=3D"background-color:#625f5d;margin:0;border-radius:0"><table class=3D=
"outer" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" style=3D"borde=
r-collapse:collapse;width:600px;display:block" role=3D"presentation">
<tbody>
<tr>
<th style=3D"background-color:#625f5d;padding:10px;border-color:#aca5a5;bor=
der-width:10px;border-style:solid;border-radius:0" role=3D"presentation">
<table style=3D"width:100%;border-collapse:collapse" class=3D"containerWrap=
per tbContainer" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation">
<tbody>
<tr>
<th class=3D"columnContainer" style=3D"font-weight:400;text-align:left;vert=
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<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" style=3D"height:1=
00%" role=3D"presentation">
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<th class=3D"inner" style=3D"text-align:left;min-width:5px;padding:0;vertic=
al-align:baseline;word-wrap:break-word;word-break:break-word;font-weight:40=
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<span style=3D"color:#ccc;font-family:Arial,Helvetica,sans-serif"><strong>&=
nbsp;</strong></span><span style=3D"color:#fff;font-family:Arial,Helvetica,=
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ily:Arial,Helvetica,sans-serif"><strong> </strong></span><span style=3D=
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ng><strong> </strong></span><span style=3D"color:#fff">=F0=9F=93=A7</s=
pan><span style=3D"font-family:Arial,Helvetica,sans-serif;color:#fff"><span=
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class=3D"dividerWrapper" align=3D"center"><table style=3D"padding:0;margin:=
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ertical-align:top;border-top:2px solid #aca5a5"><p style=3D"mso-line-height=
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xt-align:center"><span style=3D"font-size:10px"><span style=3D"color:#fff">=
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line-height:1"> </span><span style=3D"color:#fff">=F0=9F=8F=A2</span><=
span style=3D"color:#ccc"><span style=3D"line-height:1"> </span><span =
style=3D"font-family:Arial,Helvetica,sans-serif;text-align:center;color:#ff=
f">60 Paya Lebar Road, #13-45, Paya Lebar Square (Lobby 2) , Singapore 4090=
51</span></span></span></p></div><div align=3D"center" class=3D"buttonWrapp=
er" style=3D"margin:10px 0 0"><a class=3D"buttonClass" href=3D"https://publ=
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adius:20px;color:#625f5d;width:496px;height:33px;padding:5px 10px;max-width=
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4px;vertical-align:middle;font-weight:700;line-height:normal;box-sizing:bor=
der-box;mso-hide:none!important" data-msdyn-tracking-id=3D"8ce74ac9a4ce9166=
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Helvetica,sans-serif;display:inline-block;min-width:1px">Download Latest Tr=
aining Prospectus for Future-ready Competencies</span></a></div><div style=3D=
"margin:10px 0;padding:0"><div class=3D"dividerWrapper" align=3D"center"><t=
able style=3D"padding:0;margin:0;width:100%;border-collapse:collapse" cellp=
adding=3D"0" cellspacing=3D"0" class=3D""><tbody><tr style=3D"padding:0"><t=
h style=3D"margin:0;padding:0;vertical-align:top;border-top:2px solid #aca5=
a5"><p style=3D"mso-line-height-rule:at-least;margin:0;padding:0;line-heigh=
t:0;width:100%"><span style=3D"line-height:0"><!--[if gte mso 9]><br/><![en=
dif]--> </span></p></th></tr></tbody></table></div></div><div style=3D=
"margin:0"><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-=
rule:at-least;font-size:18px;text-align:center"><span style=3D"color:#fff">=
</span><span style=3D"font-size:18px"><span style=3D"color:#ddb929"><=
strong><span style=3D"font-family:Georgia,serif;color:#fff">UNL</span></str=
ong></span><span style=3D"color:#fff;font-family:Georgia,serif">=E2=99=95</=
span><span style=3D"color:#ddb929"><strong><span style=3D"font-family:Georg=
ia,serif;color:#fff">CK G</span></strong></span><span style=3D"color:#fff;f=
ont-family:Georgia,serif">=E2=99=95</span><span style=3D"color:#ddb929"><st=
rong><span style=3D"font-family:Georgia,serif;color:#fff">LD STANDARD IN TR=
AINING</span></strong></span></span></p></div><div style=3D"margin-top:5px"=
><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:at-le=
ast;text-align:center;font-size:14px"><span style=3D"color:#fff;font-family=
:Arial,Helvetica,sans-serif;font-size:14px;font-weight:700">Customised</spa=
n><span style=3D"color:#aca5a5;font-family:Arial,Helvetica,sans-serif;font-=
size:14px"><span style=3D"font-weight:700;color:#fff"> </span>=E2=9C=A6=
</span><span style=3D"color:#fff;font-family:Arial,Helvetica,sans-serif;fon=
t-size:14px"> </span><span style=3D"color:#fff;font-family:Arial,Helve=
tica,sans-serif;font-size:14px;font-weight:700">Desirable Outcomes </s=
pan><span style=3D"color:#aca5a5;font-family:Arial,Helvetica,sans-serif;fon=
t-size:14px">=E2=9C=A6</span><span style=3D"color:#fff;font-family:Arial,He=
lvetica,sans-serif;font-size:14px"> </span><span style=3D"color:#fff;f=
ont-family:Arial,Helvetica,sans-serif;font-size:14px;font-weight:700">Cost-=
effective</span></p></div><div align=3D"center" style=3D"margin:5px 0 0" cl=
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20px;color:#625f5d;width:300px;height:auto;padding:5px 10px;max-width:100%;=
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one;mso-hide:none!important" data-msdyn-tracking-id=3D"73033563c6d871655688=
183005" data-msdyn-tracking=3D"false"><span style=3D"font-family:Arial,Helv=
etica,sans-serif;display:inline-block;min-width:1px">Learn How to Easily Un=
lock & Attain It</span></a></div><div style=3D"margin:10px 0;padding:0"=
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argin:0;width:100%;border-collapse:collapse" cellpadding=3D"0" cellspacing=3D=
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ight-rule:at-least;margin:0;padding:0;line-height:0;width:100%"><span style=
=3D"line-height:0"><!--[if gte mso 9]><br/><![endif]--> </span></p></t=
h></tr></tbody></table></div></div><div style=3D"text-align:center;margin-t=
op:0"><p style=3D"margin:0;padding:0;line-height:1.25;mso-line-height-rule:=
at-least;text-align:center;font-size:12px"><span style=3D"font-family:Arial=
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sdyn-tracking=3D"null" data-msdyn-tracking-id=3D"d753a148-1d9e-480a-b477-af=
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nbsp;</span><span style=3D"font-size:14px;color:#fff">or reply for help</sp=
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ing:0;line-height:1.25;mso-line-height-rule:at-least;font-size:12px;text-al=
ign:center"><span style=3D"font-size:11px;color:#fff;font-family:Arial,Helv=
etica,sans-serif"> =C2=A9 2025 SNEF </span><span style=3D"fo=
nt-size:11px;color:#aca5a5;font-family:Arial,Helvetica,sans-serif">=E2=9C=A6=
</span><span style=3D"font-size:11px;color:#fff;font-family:Arial,Helvetica=
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n><span style=3D"font-size:11px;color:#fff;font-family:Arial,Helvetica,sans=
-serif"> Singapore National Employers Federation </span><span sty=
le=3D"font-size:11px;color:#aca5a5;font-family:Arial,Helvetica,sans-serif">=
=E2=9C=A6</span><span style=3D"font-size:11px;color:#fff;font-family:Arial,=
Helvetica,sans-serif"> UEN: S80TU0496C </span></p></div></th>
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</table>
</th>
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</table>
</th>
</tr>
</tbody>
</table></div></div><!--[if gte mso 9]> </th></tr></table><p style=3D"heigh=
t:0px; margin-bottom:0; margin-top:0; padding:0;line-height: 0px; mso-line-=
height-rule: exactly; background-color: transparent;"></p> <![endif]--><img=
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--=-To0HVhXR0ux7rybAXDLDvw==--